Help Centre

aurora game FAQ – Quick Answers for Filipino Players

Find clear, straightforward answers to the most common questions about aurora game — from account registration and deposits to live casino rules, sports betting, bingo sessions, and VIP rewards. Everything you need to know, all in one place.

Account & Registration Deposits & Withdrawals Live Casino Sports Betting VIP Programme

Account & Registration

Getting Started with Your Account

Everything you need to know about signing up, verifying your identity, and managing your aurora game profile as a Filipino player.

Creating an account on aurora game is free and takes only a few minutes. Visit the Register page and fill in your personal details, including your full name, date of birth, email address, and a mobile number registered in the Philippines. You will then be asked to verify your identity using a valid Philippine government-issued ID such as a PhilSys card, passport, or driver's licence. Once your details are submitted and verified, your account will be activated and ready to use. You must be at least 21 years old to register, in line with PAGCOR regulations governing online gaming in the Philippines. After registration, you can log in immediately and explore all available games and features. If you encounter any issues during sign-up, the FAQ page has additional guidance to help you complete the process.

The minimum age to register and play on aurora game is 21 years old, which is the legal age for online gaming participation in the Philippines as set by PAGCOR. Age verification is a mandatory step during the registration process, and you will be required to submit a valid government-issued ID to confirm your date of birth. Accounts found to belong to players under the legal age will be suspended immediately and any funds held will be handled in accordance with applicable regulations. Aurora game is committed to responsible gaming and takes age verification seriously to protect younger individuals from accessing gambling services. If you are unsure whether you meet the age requirement, please review our Responsible Gaming page for more information.

If you have forgotten your password, go to the Login page and click the "Forgot Password" link located just below the password field. Enter the email address or mobile number associated with your aurora game account, and a password reset link or one-time PIN will be sent to you within a few minutes. Follow the instructions in the message to set a new password of your choice. If you do not receive the reset message, check your spam or junk folder and make sure you are using the same contact details you registered with. For security reasons, aurora game recommends choosing a strong, unique password that you do not use on any other platform. If you continue to experience issues accessing your account, visit the full FAQ page or contact our support team for further assistance.

No, each player is permitted to hold only one aurora game account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you believe a duplicate account was created in error, please contact our support team immediately so the issue can be resolved. Having a single account ensures that your game history, VIP points, and transaction records are all kept in one secure place. If you are having trouble accessing your existing account, use the password reset option on the Login page rather than creating a new registration.

Deposits & Withdrawals

Funding Your Account and Cashing Out

Aurora game supports popular Philippine payment methods including GCash and Maya. Here are the most common questions about moving money in and out of your account.

Aurora game supports a range of payment methods that are widely used across the Philippines, making it easy and convenient to fund your account. Popular options include GCash, Maya (formerly PayMaya), online bank transfers, and other local e-wallet services. All deposit transactions are processed through encrypted, secure connections to protect your financial information at every step. To view the full list of currently available payment channels and any applicable minimum deposit amounts, visit the Deposit page. Deposits are typically credited to your aurora game account instantly or within a few minutes, depending on the payment method you choose. If a deposit does not appear in your account balance after the expected processing time, contact our support team with your transaction reference number for prompt assistance.

Minimum deposit amounts on aurora game vary depending on the payment method selected. The platform is designed to be accessible to Filipino players across different budget levels, so entry points are kept reasonable. For the most up-to-date minimum and maximum deposit limits for each payment channel, please refer to the Deposit page, where all current details are listed clearly. It is always a good idea to check the deposit page before initiating a transaction to ensure your intended amount falls within the accepted range. Aurora game does not charge additional fees on standard deposits, though your payment provider may apply their own transaction charges.

Withdrawal processing times on aurora game depend on the payment method you have selected and whether your account has completed full identity verification. Most withdrawals to GCash and Maya are processed within 24 hours on business days, while bank transfers may take one to three business days depending on your bank. To ensure smooth and timely withdrawals, make sure your account is fully verified and that the withdrawal details you provide match your registered account information exactly. Aurora game may request additional verification documents for larger withdrawal amounts as part of standard security procedures. If your withdrawal has not arrived within the expected timeframe, please check your payment account first and then contact support with your transaction reference for follow-up.

Yes, all financial transactions on aurora game are protected by industry-standard SSL encryption, which ensures that your payment details and personal data are never transmitted in plain text. The platform uses secure payment gateways that comply with applicable data protection standards in the Philippines. Aurora game does not store your full card or e-wallet credentials on its servers — payment processing is handled entirely by the respective payment providers. You can further protect your account by using a strong, unique password and enabling any available account security features. For a full overview of how your data is handled, please read our Privacy Policy.

Games & Betting

Live Casino, Sports Betting & Bingo

Questions about how the games work, what is available, and how to get the most out of each entertainment category on aurora game.

Aurora game's live casino section features a wide selection of real-dealer table games streamed in high definition around the clock. Available titles include classic favourites such as baccarat, blackjack, roulette, and poker variants, all hosted by professional dealers in real time. The live casino is accessible directly from your browser on both desktop and mobile devices — no app download is required. Games are available 24 hours a day, seven days a week, so Filipino players can join a table at any time that suits them. To explore the full game library and join an active table, visit the Live Casino page after logging in to your account.

Aurora game's sports betting section covers a broad range of local and international sports that are popular among Filipino fans. You can place bets on basketball — including the PBA and NBA — football, boxing, volleyball, and a variety of other sporting events. Both pre-match and live in-play betting options are available, allowing you to place wagers before a game starts or while the action is unfolding in real time. Odds are updated continuously to reflect the latest match developments, giving you accurate and competitive pricing on every event. To browse current fixtures, check live odds, and place your bets, head to the Sports page from your account dashboard.

Bingo on aurora game is a live, social experience where Filipino players join active rooms and compete for prizes in real time. Each session runs on a scheduled basis, and you can purchase bingo cards before the draw begins to secure your entries. Numbers are called automatically and your cards are tracked digitally, so you never have to worry about missing a call. Multiple rooms with different ticket prices and prize pools are available, catering to both casual players and those looking for higher-stakes sessions. To join an active bingo room or check the upcoming session schedule, visit the Bingo page after signing in to your aurora game account.

VIP & Rewards

How the VIP Programme Works

Aurora game rewards loyal Filipino players with a tiered VIP programme. Here is what you need to know about earning points, advancing tiers, and claiming your benefits.

Earning VIP Points

Every real-money wager you place on aurora game — whether on live casino tables, sports events, or bingo sessions — contributes points to your VIP balance. Points accumulate automatically with no manual claiming required, and your running total is always visible from your account dashboard. The more you play, the faster your points grow and the sooner you advance to the next tier. Higher VIP tiers unlock progressively better rewards, including enhanced cashback rates, priority withdrawals, and exclusive bonuses tailored for loyal Filipino players. Visit the VIP page to see the full points structure and what each tier offers.

Advancing Through Tiers

Aurora game's VIP programme is structured across multiple tiers, each with its own set of privileges and reward multipliers. Tier advancement is based on your cumulative points over a defined period, and the system updates automatically as you reach each threshold. Once you move up to a new tier, your benefits are upgraded immediately — there is no waiting period or manual application required. Players who maintain consistent activity are also eligible for tier protection, which helps you retain your current level even during quieter periods. Full details on tier thresholds and the benefits at each level are available on the VIP page.

Claiming Your Rewards

VIP rewards on aurora game include cashback credits, reload bonuses, faster withdrawal processing, and personalised offers based on your preferred game categories. Rewards are credited directly to your account balance or bonus wallet, depending on the reward type, and can be used immediately on eligible games. Some exclusive rewards are available only to players at higher VIP tiers, giving you a strong incentive to keep playing and progressing. Aurora game also runs periodic VIP-only promotions and special events that are announced directly to qualifying members. Log in and check the VIP page to see which rewards are currently available for your tier.

Still Have Questions?

Ready to Play or Need More Help?

If you did not find the answer you were looking for above, you are welcome to register a free account and explore aurora game for yourself — or head back to the home page for a full overview of everything the platform offers Filipino players.

Create Free Account Sign In

By registering you confirm you are at least 21 years old and agree to our Terms and Conditions and Privacy Policy. Please play responsibly — visit our Responsible Gaming page for tools and support.