Safe & Mindful Play
At aurora game, we believe that entertainment should always be enjoyable and within your control. This page outlines the tools, guidelines, and support resources available to every player in the Philippines to help you play safely and responsibly.
Tools & Controls
aurora game provides practical tools that put you in control of your gaming activity at all times. Use these features freely — they are built into your account and available whenever you need them.
You can set a daily, weekly, or monthly deposit limit directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period has passed. This helps you stay within a budget that suits your personal financial situation. Lowering your limit is always instant, giving you full flexibility to tighten your controls at any time. We strongly encourage all Filipino players to set a deposit limit when they first register their account.
Extended gaming sessions can sometimes cause players to lose track of time, which is why aurora game offers session time reminders that alert you after a set period of play. You can configure these reminders to appear after 30 minutes, one hour, or any custom interval that works for you. When the reminder appears, you have the option to continue, take a break, or log out entirely. Taking regular breaks is one of the most effective habits for keeping gaming enjoyable and stress-free. We recommend reviewing your session history periodically through your account dashboard to stay aware of your play patterns.
If you feel that you need a longer break from gaming, our self-exclusion feature allows you to suspend your account for a defined period — from 30 days up to a permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We will also suppress any promotional communications to your registered contact details for the duration of the exclusion. To request self-exclusion, visit the FAQ page and follow the instructions provided, or contact our support team directly. Reactivation after a temporary exclusion requires a deliberate request and a mandatory cooling-off review.
Your account dashboard provides a full record of your deposit, withdrawal, and betting activity so you can review your gaming behaviour at any time. Transparency about your own activity is one of the most powerful tools for responsible play, and we make this data easy to access and understand. You can filter your history by date range, game type, or transaction category to get a clear picture of your spending and play patterns. If you notice trends that concern you, we encourage you to use the deposit limit or session reminder tools immediately. Staying informed about your own activity is the first step toward keeping gaming a positive experience.
Reality check notifications are periodic pop-up messages that appear during active gaming sessions to remind you how long you have been playing and how much you have wagered in that session. These prompts are designed to interrupt automatic play behaviour and encourage a moment of conscious reflection before you continue. You can customise the frequency of reality checks in your account settings to match your personal preferences. Many players find that even a brief pause to review their session helps them make more deliberate decisions about whether to continue or stop. Reality checks are available across all game categories on the platform, including live casino, sports betting, and bingo.
If you are concerned about your own gaming habits or those of someone you know, our support team is available to provide guidance and direct you to appropriate resources. We work with recognised problem gambling support organisations in the Philippines and can provide referral information upon request. All conversations about responsible gaming concerns are handled with complete confidentiality and without judgement. You can reach our support team through the FAQ page at any time. Remember that seeking help early is always the right decision, and our team is here to assist you without any pressure or obligation.
Know the Signs
Gaming is meant to be a form of entertainment, not a source of stress or financial hardship. Understanding the warning signs of problem gambling can help you or someone you care about take action before the situation becomes serious.
Problem gambling can develop gradually and is not always easy to recognise in yourself or others. The following behaviours may indicate that gaming has moved beyond healthy entertainment and into territory that requires attention and support. If you identify with several of these signs, we strongly encourage you to use the self-exclusion tool or reach out to our support team through the FAQ page.
Maintaining a healthy relationship with gaming is straightforward when you approach it with the right mindset and habits from the start. The following guidelines are recommended for all aurora game players in the Philippines to help ensure that gaming remains a positive and enjoyable activity throughout your time on the platform.
Age Verification
aurora game is strictly an adult platform. We take our obligation to prevent underage gambling seriously and have multiple safeguards in place to ensure that only eligible players in the Philippines can access our services.
All players must be at least 21 years of age to register and play on aurora game, in accordance with Philippine gaming regulations. During the registration process, you are required to confirm your age and provide a valid government-issued ID for identity verification. Our compliance team reviews all submitted documents and reserves the right to suspend any account where age verification cannot be completed satisfactorily. Accounts that are found to belong to underage individuals will be permanently closed and any funds held will be returned in accordance with our terms. We conduct ongoing verification checks as part of our commitment to maintaining a safe and compliant gaming environment for all Filipino players.
If you share a device with younger family members, we strongly recommend that you always log out of your aurora game account after each session and never save your login credentials on shared devices. Consider using device-level parental controls or content filtering software to prevent minors from accessing online gaming platforms on shared computers, tablets, or mobile phones. Talk openly with young people in your household about the risks associated with gambling and explain that it is an activity strictly reserved for adults. If you suspect that a minor has accessed your account, contact our support team immediately through the FAQ page so that we can investigate and take appropriate action. Protecting young people from exposure to gambling is a shared responsibility between the platform and every adult player.
Need Help?
If you have questions about our responsible gaming tools, want to set up account controls, or need to speak with someone about a gaming concern, our support team is ready to help. You can also review our FAQ page or check our Terms and Conditions for more information about account management and player protections.