Legal & Platform Rules
Please read these terms carefully before using the aurora game platform. By registering an account or accessing any part of the site, you agree to be bound by the rules set out below. These terms apply to all players in the Philippines.
Full Terms
To register and use aurora game, you must be at least 21 years of age and a resident of the Philippines. By creating an account, you confirm that all information you provide — including your name, date of birth, and contact details — is accurate and up to date. Each player is permitted to hold only one account; duplicate accounts may be suspended without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify our support team immediately through the channels listed on the FAQ page. aurora game reserves the right to request identity verification documents at any time to comply with applicable regulations. Failure to provide requested documents may result in temporary suspension of account access until verification is complete.
All financial transactions on aurora game are conducted in Philippine pesos (PHP) using supported local payment methods including GCash and Maya. Deposits are credited to your account balance promptly upon confirmation from the payment provider. Withdrawals are processed to the same payment method used for the most recent deposit, subject to identity verification and any applicable minimum withdrawal thresholds. aurora game does not accept payments from third-party accounts; the name on your payment account must match the name registered on your aurora game account. Full details of current deposit and withdrawal limits are available on the Deposit page. We reserve the right to delay or decline a withdrawal if there is reasonable suspicion of fraudulent activity or if account verification has not been completed. Any fees charged by your payment provider in connection with transactions are your responsibility.
The aurora game platform — including live casino, sports betting, bingo, and VIP features — is provided for personal entertainment purposes only. You agree not to use the platform for any unlawful purpose, including money laundering, fraud, or any activity that violates Philippine law. Automated tools, bots, scripts, or any software designed to manipulate game outcomes or gain an unfair advantage are strictly prohibited and will result in immediate account termination. You must not attempt to access areas of the platform that are not intended for your account level, orinterfere with the experience of other players. Any abusive, threatening, or offensive behaviour directed at other users or platform staff will result in account suspension. We reserve the right to modify, suspend, or terminate access to any part of the platform at any time without prior notice if we determine that these conduct standards have been violated.
Participation in the aurora game VIP programme is automatic for all registered players, with tier advancement based on platform activity across live casino, sports betting, and bingo sections. VIP benefits — including enhanced withdrawal limits, personalised bonuses, and dedicated account manager access — are subject to change at the discretion of aurora game, and we reserve the right to adjust tier thresholds or benefit structures with reasonable notice. Any bonuses or promotional credits issued to your account are subject to specific terms that will be communicated at the time of issuance, including any applicable wagering requirements before withdrawal is permitted. Bonuses cannot be transferred between accounts or exchanged for cash outside of the conditions stated at the time of the offer. aurora game reserves the right to withdraw any bonus or promotional credit if there is evidence of abuse, including the use of multiple accounts to claim the same offer. Players who believe a VIP benefit or bonus has been applied incorrectly should contact support via the FAQ page for assistance. All VIP and bonus decisions made by aurora game are final.
aurora game collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By registering an account, you consent to the collection, storage, and use of your personal information as described in that policy. We use industry-standard encryption to protect your account data and transaction information, and we do not sell your personal data to third parties for marketing purposes. You are responsible for keeping your login credentials secure and must not share your password with any other person. aurora game may use cookies and similar tracking technologies to improve platform performance and personalise your experience; details are set out in the Privacy Policy. In the event of a data security incident that affects your personal information, we will notify you in accordance with applicable Philippine data protection regulations. Any requests to access, correct, or delete your personal data should be submitted through the support channels described on the FAQ page.
aurora game is committed to promoting safe and responsible gaming for all players in the Philippines. We provide tools and resources to help players manage their activity, including the ability to set deposit limits and take breaks from the platform — all accessible through the Responsible Gaming page. Players who feel that their gaming activity is becoming problematic are strongly encouraged to use these tools or to contact our support team for guidance. aurora game reserves the right to impose account restrictions or cooling-off periods on any player where we have reasonable concern about the nature of their activity. We do not permit players who have self-excluded to circumvent that exclusion by registering a new account, and any such account will be closed immediately upon discovery. Responsible gaming is a shared responsibility between the platform and the player, and we take our obligations in this area seriously. If you need immediate support, please visit the Responsible Gaming page for local Philippine helpline information.
aurora game provides the platform on an "as available" basis and does not guarantee uninterrupted access at all times, as maintenance, technical issues, or circumstances beyond our control may occasionally affect availability. We are not liable for any loss of winnings, data, or opportunity arising from platform downtime, connection failures on the player's side, or errors caused by third-party payment providers. In the event of a technical malfunction that affects the outcome of a game or bet, aurora game reserves the right to void the affected transaction and return the staked amount to the player's account balance. Any disputes regarding game outcomes, transactions, or account decisions must be raised with our support team within 30 days of the event in question; disputes raised after this period may not be considered. aurora game's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. These Terms and Conditions are governed by the laws of the Philippines, and any unresolved disputes shall be subject to the jurisdiction of the appropriate Philippine courts. For non-urgent queries, the FAQ page covers the most common account and platform questions in detail.
aurora game reserves the right to update or amend these Terms and Conditions at any time, and the revised version will be published on this page with an updated effective date. Continued use of the platform after any changes have been posted constitutes your acceptance of the revised terms. We recommend that all players review this page periodically to stay informed of any updates that may affect their use of the platform. Where changes are material, we will make reasonable efforts to notify registered players through the platform or via the contact details held on their account. If you do not agree with any revised terms, you should cease using the platform and contact support to discuss your account options. Questions about these terms or any aspect of platform use can be directed to our support team via the FAQ page. These Terms and Conditions were last reviewed and updated in 2025.
Need More Information?
Our FAQ page covers the most common questions Filipino players ask about deposits, withdrawals, VIP tiers, and responsible gaming. You can also review our Privacy Policy and Responsible Gaming page for related information.