Data Protection & Your Rights
This Privacy Policy explains how aurora game collects, uses, stores, and protects the personal information of players in the Philippines. By registering an account or using our platform, you agree to the practices described here.
Full Policy
When you register anduse aurora game, we collect certain personal information necessary to operate your account and deliver a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect your deposit and withdrawal transaction records, including details related to GCash, Maya, and other supported Philippine payment channels. Platform usage data — such as login timestamps, device type, browser information, and IP address — is gathered automatically to help us maintain security and improve performance. If you contact our support team, the content of those communications may also be retained for quality assurance and dispute resolution. We only collect information that is necessary, relevant, and proportionate to the purposes described in this policy. You have the right to request a copy of the personal data we hold about you at any time by reaching out through the FAQ page.
The personal information we collect is used primarily to create and manage your aurora game account, process deposits and withdrawals, and verify your identity in line with Philippine regulatory requirements. We use your contact details to send you important account notifications, security alerts, and updates about platform changes — these communications are necessary for the operation of your account and cannot be opted out of entirely. Transaction data is used to detect and prevent fraud, money laundering, and other prohibited activities, and may be shared with relevant Philippine authorities if required by law. Platform usage data helps our technical team identify performance issues, optimise the mobile experience, and improve the overall quality of our live casino, sports betting, and bingo offerings. If you have opted in to receive promotional communications, we may use your email or mobile number to inform you of relevant offers, VIP tier updates, or platform news — you can withdraw this consent at any time. We do not use your personal data to make fully automated decisions that significantly affect your account without human review. All data processing activities are carried out in accordance with the Philippines Data Privacy Act of 2012 and its implementing rules.
aurora game does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — including payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary and under strict data processing agreements. If required by Philippine law, a court order, or a lawful request from a government authority, we may disclose your information without prior notice to you. In the event of a business transfer, merger, or acquisition, your personal data may be transferred to the new entity, and you will be notified of any material changes to how your data is handled. We may also share anonymised, aggregated data with analytics partners to understand platform trends, but this data cannot be used to identify you individually. Any third party that receives your data is contractually obligated to protect it and use it only for the specified purpose. If you have concerns about how a specific third party handles your data, please contact us via the FAQ page.
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS protocols, and sensitive account information is stored using secure hashing and encryption methods. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling player data are trained on data protection obligations. We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance policies. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data security incident that affects your personal information, we will notify you and the relevant Philippine authorities within the timeframes required by law. If you believe your account security has been compromised, please update your password immediately and contact support through the FAQ page.
Under the Philippines Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you, and aurora game is committed to honouring these rights in a timely and transparent manner. You have the right to be informed about how your data is collected and used, the right to access a copy of your personal data, and the right to correct any inaccurate or incomplete information held on your account. You may also request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully, you have the right to object to that processing and to lodge a complaint with the National Privacy Commission of the Philippines. You may withdraw your consent to receive marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please submit your request through the support channels described on the FAQ page, and we will respond within the timeframe required by applicable law.
aurora game uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and provide a personalised experience across sessions. Essential cookies are required for the platform to operate and cannot be disabled; these include session management cookies that keep you logged in securely during your visit. Performance cookies help us understand how players navigate the platform, which pages are most visited, and where technical issues may occur — this data is collected in aggregated form and does not identify you individually. We do not use third-party advertising cookies or allow external ad networks to track your behaviour on our platform. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. By continuing to use aurora game after being presented with this notice, you consent to our use of cookies as described here. For more information about managing cookies on your specific device or browser, please refer to your browser's help documentation or visit the FAQ page for guidance.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law, and the revised version will be published on this page with an updated effective date. Where changes are material, we will make reasonable efforts to notify registered players through the platform or via the contact details held on their account. Continued use of aurora game after any changes have been posted constitutes your acceptance of the revised policy. We recommend that all players review this page periodically to stay informed of how their personal information is being handled. If you do not agree with any revised terms, you should cease using the platform and contact support to discuss your account options. Historical versions of this policy are available upon request by contacting our support team. All questions about this Privacy Policy can be directed to us through the FAQ page.
Questions or Concerns?
If you have any questions about how aurora game handles your personal data, or if you wish to exercise your rights under the Philippines Data Privacy Act, visit our FAQ page or review our Terms and Conditions for related information.